More from the BBC Re Joanne Good


This is another email they sent me re Freedom Information Act & Joanne Good BBC London Breakfast Show:-

“Dear XX

Thank you for your request of 10 November under the Freedom of Information Act 2000 seeking the following information with regard to BBC Breakfast screened on 3 November 2008:

“Why were these comments allowed on the show? Please can you tell me how many complaints about this were there from listeners under the Freedom of Information Act too?”

The BBC will not be providing you with the information you requested as we believe it is not covered by the Freedom of Information Act 2000 (“the Act”).

The BBC and the other public service broadcasters are covered by the Act only in respect of information held for purposes “other than those of journalism, art or literature” (see Schedule I, Part VI of the Act). This means that we are not obliged to supply information held for the purposes of creating the BBC’s output or is closely associated with these creative activities.

The BBC has chosen not to volunteer information relating to audience feedback for several very good reasons, chief amongst them being a desire to maintain our independence and impartiality.

You may not be aware that one of the main policy drivers behind the limited application of the Act to public service broadcasters was to protect freedom of expression and the rights of the media under Article 10 European Convention on Human Rights (“ECHR”). The BBC, as a media organisation, is under a duty to impart information and ideas on all matters of public interest and the importance of this function has been recognised by the European Court of Human Rights.

Maintaining our editorial independence is a crucial factor in enabling the media to fulfil this function.

The Information Commissioner’s Office has recognised the importance of Schedule 1 of the Act in protecting the independence of the media, stating that:

“It is the Commissioner’s view that the ultimate purpose of the derogation (Schedule 1) is to protect journalistic, artistic and literary integrity by carving out a creative and journalistic space for programme makers to produce programmes free from the interference and scrutiny of the public.”1

The BBC agrees that we have the right to protect our journalistic and editorial independence by maintaining just such a private space in which to produce our content. This extends to the sifting and review of praise and criticism from audiences, which is important part of the BBC’s process of creating and improving programmes. Despite the BBC’s obligation to be independent and impartial, many bodies, groups and individuals attempt to influence our output. This pressure takes many forms and has to be resisted by programme makers across the BBC.
If the BBC and other public broadcasters were obliged to disclose audience feedback, this would damage our independence by impeding the ability of the programme maker to weigh complaints, praise and other comments alongside other elements of feedback on a programme as would his/her ability to come to their own journalistic judgement without public scrutiny.

For your information, the ICO has agreed with the BBC’s interpretation that information pertaining to audience feedback falls outside the scope of the Act, stating that:
‘…fundamentally the complaints are about, and intended to influence, content. Despite other applications complaints information is intrinsically linked with the creative purposes for which the BBC was established.’

Appeal Rights
If you are not satisfied with this response you have the right to appeal to the Information Commissioner. The contact details are: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, telephone 01625 545 700 or see http://www.informationcommissioner.gov.uk
Kind regards,
Adviser, Information Policy & Compliance”

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