Last year, on the BBC website, “London TravelWatch received 52 complaints about bus driver behaviour, and standards of driving on London buses also prompted a number of complaints.
Despite the fact that ‘London bus drivers receive more training than drivers anywhere else in the UK”
A Transport for London spokeswoman said: “London’s buses operate in one of the most challenging urban environments in Europe.
“London bus drivers receive more training than drivers anywhere else in the UK, and driving standards are monitored closely through an extensive programme of ‘mystery shopper’ style observations carried out by instructors from the Driving Standards Authority.”
Yesterday, at London Bridge, at the notorious traffic lights by Evans, the Route 381 bus driver was illegally on an ASL.
As a cyclist, I pointed this out that I was unable to get on that spot, as the driver was dangerously on it. Though Transport for London says that it is quite ‘challenging’ to drive on London roads, one would have thought that, a picture of a bicycle on an ASL, would be simple enough to think that it’s only for cyclists, not a bus.
The bus driver, ‘unhappy’ that he wasn’t allowed on the ASL, gestured a ‘V sign’ at me. (which is great, as together with the Reg No, Route No, Driver Details and the illegal behaviour, his gesture just adds to his possible sacking or suspension. It is a shame these days when people are losing their jobs because of the credit crunch, but, if it is due to their own fault ie dangerous driving, that’s another thing. I made it clear to him that I would report him to his employers.
I filled in a Customer Complaints form at the Kiosk at London Bridge who said that they ‘do take complaints seriously’. There was a very nice man at the kiosk, only too willing to hand them out.
The reason why they only had 52 complaints is because cyclists aren’t complaining enough. I see loads of cyclists putting up with buses on ASLs or other illegal road behaviour but no one is taking down their Reg No (ok perhaps they’re busy) but taking a note pad with all the details is a great way of getting dangerous drivers off the road, after all, they often don’t care, and nor do we either, if they’re like that.
I am going to order stacks of Customer Complaint Forms and take with me on my cycle rides.